privacy

PRIVACY POLICY

Privacy Policy 

Grounds for data collection 

Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means) is only processed by us on two occasions:
  • When you make a purchase. Your payment details are processed via Square, we never see these and they are kept safe, check out Square's privacy and security here. We will, however, get your address, email and name for the sole purpose of fulfilling your order. We will never use your details for any other purpose unless explicitly given permission to do so by you. We will retain this information for 18 months to allow for any returns and make future orders easier, after which point it will be deleted. Your purchase data will be kept safely in Square and any printed invoices in a locked filing cabinet before they are shredded.
  • When you contact us. Whether by email or via our contact form, when you contact us we will receive any information that you provide to us, which we will use for the sole purpose of dealing with your query, and keep for a maximum of 12 months before deletion. If you opt in to hear news from us, we will add you to our mailing list (we use Mailchimp, check out the privacy policy for that here) and you will be kept on the list until you unsubscribe, which you can do at any time. The data you provide will be kept safely in our Ionos-hosted email box (see a link to Ionos' privacy policy below). 
We do not rent, sell or share Users’ information with third parties.

Our website is hosted and operated by 1 & 1 Ionos, please read their privacy policy here.

We may have to disclose information if we have good reason to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

Your Rights as a User

At any point, you can request to: 
  1. Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information. 
  2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
  3. Request rectification of your personal information that is in our control.
  4. Request erasure of your personal information. 
  5. Object to the processing of personal information by us. 
  6. Request to restrict processing of your personal information by us.
  7. Lodge a complaint with a supervisory authority.
If you wish to exercise any of the above rights or receive more information, please contact our Data Protection Officer (“DPO”) at: info@hmducks.co.uk

Cookies

We use cookies when you visit our site.

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between us quicker and easier. Cookies are also used to help make sure that the to compile statistical data on the use of our website. 

The Site uses the following types of cookies:

a. 'session cookies' , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third-party cookies' , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

Our cookies do not contain any information that personally identifies you. Find out more about cookies and how to remove them here. If you choose to disable cookies, please be aware that some features of the website may not operate properly and your online experience may be limited.

We use a tool which is based on the Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.

Use of script libraries (Google Web Fonts)

In order to present our contents correctly and make them graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font. 
  • Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible – but currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.

  • The privacy policy of the library operator Google can be found here.

Third-party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy. 

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@hmducks.co.uk.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@hmducks.co.uk.



Last Modified 17.04.2020
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