As all our products are personalised and painted to order, we aim to dispatch within 2 weeks. For bespoke orders, this time may increase depending on how busy we are. All UK deliveries have a P&P cost of £3.90, whatever the size of your order.  Naturally, if you are local to us and able to collect your order from Sandwich in Kent, there will be no P&P charge.

We are happy to ship our ducks abroad, but please contact us before purchase to discuss and agree this. 

If you are not entirely happy with your duck, please contact us within 7 days of receiving your order and we will do our best to help you. As our goods are all personalised, we will not always be able to agree to accept a return. If, however a return is agreed, you will need to post the item back to us, properly packaged and at your own cost. You will then receive a refund to your original payment method, excluding the P&P charge.

If your order is damaged on arrival, please contact us within 7 days with details of the damage, together with photographs if possible. We will then arrange collection and replace your item.